Customer Testimonials

We enclose a selection of excerpts from letters that we have received from satisfied customers during that time. We always give a good service with fully guaranteed and competent work.


"Sorry we didnt get to speak today - the piano looks fantastic and fits really well into the room too.  My daughter enjoyed playing it and I think I might be tempted to relearn as well..."

A Bowen


"A big thank you for the whole process of purchase and delivery of the piano which arrived this morning.  Needless to say our son was overjoyed to see it when he returned from school - he proceeded t play for over 2 hours!  Many thanks once again."

R & N Pepper


" Many thanks for the work on our Forster piano.  It was such a pleasure to receive her back in her restored state, sounding sonorous and looking so elegant.  We're really delighted with her and are so pleased we went ahead with the restoration."

A Kirby


"I have recently visited my grand-aughter and seen my piano in place in her music room with its tall windows, looking very well.  I am just sending you this note to say how pleased she & her husband are with it, how well it sounded when he played, and to thank you for your care and skill in restoring it so that it is appreciated and enjoyed once more."

M Leech, Effingham

"Just tp let you know the piano is looking good and receiving much attention - we can barely keep Alex off it and may need to see about fitting a parental lock!  Many thanks for your help. The transport company was excellent."


David Hewitt

"Just to reassure you that I am very content with my piano following your installation of new hammers.  Its early days but I think the investment of time and money was very well worth it.  The piano is transformed: it no longer attacks e very note, I can now play quietly which is essential not only for espressive purposes, but also because we live in a terraced house.  I'd say it would be hard to do better in this house than a prewar Bechstein model 8 with new hammers!"

C Johnston


"Just to say I'm so thrilled with my gorgeous new Grotrian Steinweg Cabinet piano.  Thanks so much for all your help and advice and for arranging the trip to Germany.  I never really believed I could own a piano quite like this and the fact i could go and choose it myself from the factory makes it extra special.  As you predicted I can't stop playing it now, it is such a joy.  The range of sound is fantastic and the touch is so balanced it makes the tricky bits easier to play!  Thanks also for the quick delivery and for taking away my previous piano.  I will be sure in the future to tell all my friends about the Piano Workshop and their wonderful Grotrian Steinweg pianos"

Celia Vince

“Just a short note to say thanks for the piano. it came in perfect and we have enjoyed two weekends of friends playing and the house seems a lot more complete with it.”
Edgar Laguinia

“It's just over a week now since our Monington Weston arrived back home and we are absolutely delighted with it! It looks wonderful - perfect polishing and such shiny brasswork! It's a pleasure to play and listen to and I can't believe we left it so long to have the refurnishment done. Please thank all your team for their work.”
Olwen & Robert Stewart

“Thank you for letting me try out, in a relaxed way, various pianos when I visited the Workshop. The absense of any high pressure salesmanship was appreciated. And please thank all those of your workmates who helped prepare the Welmar.”
M J Duggan, Banstead

“We are thrilled with our piano and stool - thankyou!”
Helen Little, Tunbridge Wells

“Just a note to say thank you very much for the safe delivery of my lovely piano. I was so impressed with the team, they were absolutely vrilliant! Please pass on my thanks to them - they were very professional. Great job.”
Emma Bunting

Thank you for your kind attention and please also thank Malcolm for us - he was very patient and helpful, and very professional in his manner. We had been to many other establishments and can only say that the courtesy and attention that we received from your good selves could not be matched. Many thanks.”
James Gallagher

“I am writing to thank you and your company so very much for organizing the purchase and transport of my new Grotrian Steinweg "Chambre" grand piano.

I am thrilled with this beautiful instrument - its tone is so subtle and action expremely well balanced. The bass has an amazing sonority for a 5' 4" grand and the sound is extremely consistant throughout the registers. As a pianist, it is an absolute joy to play - in fact it changes my playing because I am still discovering the huge variety of nuances it can produce!

Whether Mozart, Debussey or more current music, it copes admirably across a wide diversity of musical styles. I am still baffled as to why these excellent pianos are not yet used as widely as Steinway, but will do all that I can to promote their worthy cause.

Thank you also for such a high level of organizational service especially in contacting Grotrian Steinweg in Brunswick, Germany on my behalf. My day at the factory was truly amazing, I learned so much about piano construction and was extremely impressed with the Grotrian Steinweg work ethic. 

Carol-Anne Wells

“Thank you for the restoration work you carried out on our Bechstein Grand, replacing the hammers/rollers, regulating the action and improving the pedalling. Those who have played it have remarked that's it is a great improvement and there have been numerous very positive comments from listeners saying ir sounds marvellous. I now need to improve my playing to do it justice!

R Dear

“Many thanks for a magnificent job in all respects - the piano is indeed restored to its former glory!

Mr & Mrs Sayers

“ I just waned to thank you for the excellent service I had when I was choosing the Bluthner. I was particularly impressed by the warm welcome and the expert knowledge and advice that you and your staff gave. It seems to have coped very well with being moved and is sounding good in my house. The removal men did a superb job too - delivering the piano quickly and carefully."

Mr C Blairs

“Just to let you know the piano arrived safelly and is happily installed in our lounge - the chaps did a great job! The adjustable seat was a good recommendation and is a perfect match."

Mr J Bishop

“The Piano Workshop has given me a first class service, covering sound advice on what may be needed, careful collection and return of my Wlemar upright, but not least, a fine job of re-conditioning: all in a reasonable time.”
Mr G Pugh

“Very many thanks for making me so welcome on my two visits to you. You know exactly how personal the right piano is and I appreciated the quality of the instruments and your work in my search. I will make sure to recommend you most highly whenever I get the opportunity or I am asked.”
D'Arcy Trinkwon

“Thank you so much for the work you did on my piano. I'm very happy to have it back! The delivery men were brilliant - it wasn't easy for them”
B Renew

“I feel I must write to tell you how delighted I am with the Steinway piano. The work that you and your staff have done to restore and rebuild a beautiful quality instrument shows that true craftsmanship is still around in this mass produced age. The piano is an absolute joy to play and the casework and attention to detail in every aspect of your work is a joy to see by anyone who appreciates quality. ”
Mr D Patrick

“I wanted to write to thank you for the wonderful workmanship that has restored my Syeinway piano. I cannot express my delight that the badly damaged instrument I gave you now looks and plays better than ever. I am so grateful that you held it in storage for me for so long without once offering complaint. I will certainly be recommending the Piano Workshop to anyone in need.”
R Pemberton

“Thank you for the pianos - they’ve been great!”
J Eastall

“Just wanted to drop you a line to say how pleased we are with the piano. It's absolutely stunning and I'm thrilled with it. ”
Mrs W Reed

“Thank you for letting me spend so much time trying out pianos a few weeks back. I really enjoyed being able to play such a wide range. You will be pleased to know that the Steinway arrived safely in North Yorkshire and that I am really pleased with it. It plays superbly, sounds wonderful and my wife says it looks great too!”
N Wright

“The Mahogany Baby Grand Bechstein arrived safe and sound last Wednesday. It looks well and plays beautifully. Many thanks.”
F Murphy

“With grateful thanks for your splendid restoration work on the piano.”
D Inland, Mickleham

“Thankyou for my piano, it looks and sounds lovely.”
H Pocock, Ashtead

“We are very pleased with the piano - Thankyou!”
Helen Williams, Petersfield

“I am really pleased with the Steinway, it is just what I have been looking for. Your restoration of the instrument is absolutely superb. Your delivery team did a perfect job.”
Gerald Taylor, Horsham

“Thanks for everything, it looks good, plays well and I’m very pleased with what’s been done.”
P Leach, Crawley

“We are very pleased with the piano, Thankyou.”
Mandy Hinkley, Berry Green

“The piano looks lovely!”
Mrs S Faskin, Kew

“Thank you so much for your patience and time today. We are all very excited about our purchase.”
Anna Yuen

“My tuner in Brighton was very impressed at your high standard of workmanship and thought I had made a wise choice.”
Miss Rhona Shaw, East Dean

“Thanks for a very good job!”
D K Forsyth

“The piano has been admired both visually and tonally. Your casework guys did an excellent job. I won’t go on to list all the aspects of it which I am appreciating, suffice to say that I feel very fortunate to have found it”
Peter, Ipswich, Suffolk

“Many thanks for the cabinet, I am thrilled with it - thank you for restoring it so beautifully”
Barbara M, Walton-on-the-Hill, Surrey

“I would like to thank you again for the work you have carried out in the restoration of my piano - it certainly sounds and looks much improved and we look forward to many more years of enjoyment from it. Thank you too to the carriers who handled the piano with great care and attention.”
Margaret S, Haywards Heath, W Sussex

“Thank you very much for your assistance in respect of our Broadwood Grand Piano - we are delighted with the outcome.”
Rosemary B, Liphook, Hants

“I would like to take this opportunity to thank you once again for the work you did in restoring our upright piano. We are very pleased with how it look, plays and sounds.”
Julian G, Merstham, Surrey

“I would like to say how delighted we are with the Yamaha upright piano we purchased from you recently - it looks and sounds beautiful and is giving us all great pleasure.”
Vilma B, Potters Bar, Herts

“We would like to thank you again for the work carried out in the restoration of my piano - it certainly sounds and looks much improved and we look forward to many years of enjoyment from it. Thank you to the carriers who handled the piano with great care and attention.”
Mr & Mrs S, Haywards Heath

“I love my Bluthner grand piano! Thank you.”
Lucy D, Putney

“I am very pleased with the result and trust that the restoration has overcome the problem with the the tunings.”
Mr P, Redhill

“I am delighted with the piano, which looks perfect in the room where I had placed the template. Thank you for your help and consideration over my purchase which I feel has been an excellent choice.”
Mrs H, Richmond

“All the pianos are safely installed and I am greatly enjoying getting to know the Kawai. Many thanks to you and your removers, they were super.”
Mrs K, East Malling, Kent

“Just a note to say thank you very much for getting my keys into good order for me. You have been very patient and I appreciate your attention very much.”
Mrs L, Cheam

“We are very pleased with the piano, which looks and sounds very good.”
Mrs K, Wadhurst

“Thank you very much for dealing with our Bechstein so efficiently.”
Mrs H, Brockham

“Thanks, the piano arrived in perfect condition and is a joy to play. For me it’s been a delightful event looking for a piano especially with your lovely selection.”
Mr H, Hassocks, Sussex

“Many thanks for the work. It looks and sounds great.”
Mr R.D. Basingstoke

“Thank you for the work done on my piano - it is truly a lovely sound and a delight to play - fully endorsed by my family who couldn't wait to have 'a play' last week.”
Mrs T, Broadbridge Heath

“Thanks for the pianos - they've been great.”
Pianos hired to Gatton Park School

“Incidentally, I am very pleased with the piano and would recommend your company to anyone.”

“I am absolutely delighted with the restoration. It looks and sounds magnificent!”

“I was most impressed by the excellent work you did on an instrument you supplied to a customer in Langton Green earlier this year - everything nicely spaced and properly regulated, a joy to find!”
R Foster - Tuner and technician

“We are thrilled with the piano - it looks perfect and sounds lovely. After all these years of umming and ahhhring(?) about it it couldn't have worked out better - thanks.”
M Thorpe